I contacted Airbnb on your behalf. The company restored your account and issued a refund for the full $1,875 as a coupon code. You also report having a productive conversation with an Airbnb manager ...

Q: I’ve had the most harrowing experience with Airbnb. I recently had reservations at an apartment hotel in London. When I arrived, my host told me I didn’t have a reservation (despite paying months ...

I contacted Airbnb, and it issued a coupon to stay at another apartment. But the pictures were a complete misrepresentation of the apartment. The host even admitted that some of the images were wrong ...

When an Airbnb host doesn’t recognize Mehar Satsangi’s reservation in London, it sets her off on a misadventure that leaves her $1,780 poorer and banned from the platform. Is there a way out? Q: I’ve ...