I ended up booking a hotel out of my own funds, spending $1,875. I spoke with an Airbnb senior ambassador, who agreed to refund only $500 of the hotel and issue the rest as an Airbnb coupon. There ...

When an Airbnb host doesn’t recognize Mehar Satsangi’s reservation in London, it sets her off on a misadventure that leaves her $1,780 poorer and banned from the platform. Is there a way out? Q: I’ve ...