BET, shaping the igaming landscape since 2007, has been shortlisted for “Best Customer Service” at the EGR Operator Awards ...

Everyone has their favorite restaurant chain. For some, it's the food that keeps them coming back, but for others, it's customer service. Even if the food is not that great or maybe it's mediocre, ...

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

Is Chick-fil-A the best drive-thru in America? Find out why this Atlanta favorite tops customer satisfaction, even if it’s ...

Whether online or in person, customer service sets businesses apart. It's not enough to just deliver the products and services promised; service leaders go above and beyond to surprise and delight ...

What has been your secret for repeatedly winning this award for great customer service? "We are proud to be a gathering space for our community and that pride is ...

Talking to customer service representatives in person or on the phone is rarely easy. Just ask the customer who tried to cancel with Comcast. Many users choose to head to the Web to find a solution ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

Can AI best human-led customer service? The retailer is partnering with Google to use its Gemini models to develop a self-service customer support agent. When he's not battling bugs and robots in ...

In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...

The Space was voted as the local business with the best customer service in Champaign-Urbana this year. Already a great place for students and locals to eat, The Space’s award-winning staff is also ...

How does it feel to win? “We are very honored to have won and feel very grateful to have such a great customer base and team,” President and Owner John Nore said. “It’s our people that make it happen, ...