The acronym CRM, which stands for customer relationship management, is tossed around liberally, but it isn’t widely understood in a comprehensive way. CRM is often viewed primarily as data and ...

Using the right tools for any job is essential. You wouldn’t have a call center rep answer a call without a computer and a script. The same should be true of leveraging your customer relationship ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Microsoft said today that it is buying “key product and technology assets ...

NORFOLK, Va.--(BUSINESS WIRE)--Dominion Dealer Solutions’ leading customer relationship management (CRM) and lead management systems, Autobase and Web Control TM, are now both Premium CRM products for ...