Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Still, there is a ...

5 Types of Call Centers to Attract and Serve Your Customers Your email has been sent Discover how you can leverage different types of call centers to improve customer support and enhance operations.

Empathy is the performance engine of modern contact centers. When taught through targeted training, reinforced by coaching, ...

The integration of AI in call centers has transformed customer service, reducing monotonous tasks and potentially saving jobs ...

Have you ever found yourself repeating the words "speak to a human please" while on the phone with customer service? If so, you're among the roughly 70% of Americans who find interacting with ...

IRVINE, Calif.--(BUSINESS WIRE)--For more than two decades, CallTek, an international white-label support company for technology operators and service providers, has transformed Call Center support ...

As a Department of Social Services call center continues to struggle with wait times, some are worried the problem will get ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly ...