Cisco will acquire the startup CloudCherry to integrate Cisco contact center offerings with technology that tracks customer intent and satisfaction. The purchase is expected to take place by the end ...

Cisco’s Webex AI Agent automates contact center inquiries with conversational intelligence for quick and effective issue resolution New Webex AI Agent, AI Agent Studio and Cisco AI Assistant for Webex ...

Cisco Systems Inc. said today it’s bringing agentic artificial intelligence capabilities to its contact center and video conferencing platforms, helping customer service agents and employees boost ...

SAN JOSE, Calif. -- Cisco Systems®, Inc. (NASDAQ: CSCO), today announced two enhanced IP Communications solutions: the Cisco® Internet Protocol Contact Center (IPCC) Enterprise Edition 5.0 and Cisco ...

Cisco’s Contact Center Summit takes place this week in Hollywood, FL. At the event, the company will discuss how its recent AI acquisitions (Accompany, Voicea, CloudCherry) will dramatically improve ...

WOODBRIDGE, ON / ACCESSWIRE / June 1, 2023 / Upstream Works, a provider of omnichannel contact center solutions, announces today that Cisco is enabling Webex Meetings Video engagements using the ...

Therefore this has made it all the more important for us to share the key findings from our recent global contact center survey. We partnered with market research firm Dynata, and targeted 700 contact ...

As I described in a February post, an important decision Cisco Collaboration faced in 2019 was whether to build or buy on cloud contact center. As is often true in business, the ultimate decision ...

“If you don’t know what’s happening, you don’t know what’s happening” is powerful statement about the missing knowledge that can complete an ideal banking customer experience. It is a reminder of the ...

Today at WebexOne, Cisco detailed the Webex AI Assistant capabilities to be included within Webex Contact Center and Webex Suite for paying customers. It also announced two new tiers called Customer ...

HERNDON, Va.--(BUSINESS WIRE)--ePlus inc. (NASDAQ NGS: PLUS – news) today announced that it has successfully implemented a cloud-based Cisco call center solution that helped clear the way for Rowan ...