It is important to understand that customers who take the time to complain and give feedback to companies about their products, services or experiences are providing them with an extremely valuable ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced the release of Enlighten AI for Complaint Management, which automatically identifies and categorizes consumer complaints as well as ...

Employee complaints are a fact of business life. Companies that manage complaints effectively not only can boost employee morale and satisfaction, but also may benefit from the information gained ...

MANILA, Philippines — According to a 2015 research by Esteban Kolsky, 13 percent of unhappy customers will share their complaint with 15 or more people. Furthermore, only one in 25 unhappy customers ...

Customer service is always important, but in today’s remote-working world, having more-and-better options to manage service requests, complaints and disputes is no longer ‘nice to have’ but a ...

The Central Bank Of Nigeria (CBN) has announced the deployment of its Consumer Complaint Management System (CCMS) to ease the process of addressing issues. It said the CCMS would ultimately boost ...

The commerce ministry today launched a Central Complaint Management System (CCMS) in order to protect consumers from fraud from purchasing goods and services from e-commerce firms. The platform will ...

New Delhi [India], June 24 (ANI): Reserve Bank of India (RBI) Governor Shaktikanta Das on Monday launched "Complaint Management System (CMS)", a software application to facilitate RBI's grievance ...