Customer Satisfaction Survey

Chick-fil-A, restaurant satisfaction surveys

Chick-fil-A loses top spot in fast-food survey. This spot is new No. 1

A new customer satisfaction study found that a sandwich shop has overtaken Georgia-founded Chick-fil-A as America's favorite fast-food restaurant.

· 8h

Jersey Mikes takes Chick-Fil-A's spot as top fast food restaurant, survey says

· 15h

After 11 Dominant Years, Chick-fil-A Just Lost by 1 Point. Here’s the Strategy That Finally Beat It

· 1d

There’s a new number one fast-food chain in America, and its not Chick-fil-A

Chick-fil-A has consistently been ranked as the number one fast-food chain in America in recent years.

· 1d

Jersey Mike's earns top customer satisfaction score, edging Chick-fil-A for No. 1

· 6h

This Sandwich Chain Just Overthrew Chick-Fil-A As America's Top-Rated Fast Food In 2026

· 19h

What chain is atop the fast-food world when it comes to customer satisfaction?

The 11-year run of Chick-fil-A is over by the slimmest of margins.

· 12h

Is Chick-Fil-A's Chicken Fresh Or Frozen?

· 1d

Chick-fil-A Was Just Dethroned as America’s Favorite Fast Food Chain for the First Time in 11 Years—Here’s the Restaurant That Won

Jersey Mike's steals customer satisfaction crown from Chick-fil-A

Chick-fil-A has been the top-rated quick-service brand in the American Customer Satisfaction Index for 11 years. But this year the sandwich chain joined the ranking and won the top score.

Chick-fil-A has been dethroned by another chain in top customer satisfaction ratings

Jersey Mike's has overtaken Chick-fil-A as the highest-rated quick-service restaurant for customer satisfaction, ending Chick-fil-A's 11-year run at the top.

Forbes

American Airlines Makes Surprise Gains With Customers, Survey Says

Forbes contributors publish independent expert analyses and insights. Charlotte-based reporter Ted Reed covers airlines and airline labor. This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more.

B2B Marketing Magazine

Whitepaper – Customer satisfaction surveys: A practical guide to making them work

Low response rates, unattributed feedback and less than useful reports make B2B customer satisfaction surveys a difficult proposition when, in reality, they should be a goldmine for your company. This best practice practical guide has been produced by ...

CMS Wire

4 New Ways to Use Customer Satisfaction Results

Are you exploring all of the ways to apply customer satisfaction results to unlock business insights? If you’re like most companies with a customer satisfaction score averaging between 7 and 8, you might believe most of your customers are happy.

TV Technology

Survey: Consumer Satisfaction with Streaming Hits Record Levels

The annual American Customer Satisfaction Index of the telecommunications industry in 2024 has found that consumer satisfaction with streaming services hit an all time high while satisfaction with pay TV services and internet providers also grew.