Chris Singer approaches patients and their families sitting in a doctor’s waiting room with a smile every time. As the OptumCare vice president of patient experience recently made his rounds at the ...

The goodbye or "be well" -- the last touchpoint of care -- is where satisfaction is most vulnerable. In business, we call it ...

Brevard County-based Health First Health Plans has earned the prestigious J.D. Power 2025 Customer Service Certification.

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. While I do my work (as a customer service consultant) in a wide ...

Since my toddler years, I've come a long way as a patient. I distinctly remember our pediatrician and my mother chasing me around the exam table, waving a ready syringe, trying to gently tackle and ...

It seems like just yesterday I was asking about CME designed to improve what, for lack of a better term, I'd call customer service and how it can affect patient outcomes. Then today I run across this ...

Few industries have more data about their own customers than the health care sector. Yet the divide between health care providers’ use of that data and the customer experience (CX) that results may be ...

Executives from three U.S. health systems gave Newsweek a look at their tech portfolios—and explained the reasoning behind ...

Life is full of potential stressors and distractions. Few things are more stressful than realizing you have a problem with a product or service you purchased, and you need to speak with customer ...