The general KM literature provides strong evidence that KM practices can help organizations preserve institutional knowledge, promote knowledge reuse, and foster innovation. However, KM implementation ...

L-R: E. Tanner Milne, Mark Coronna, Tammy Broaddus, Todd Hall, Samantha Haney, Lauren Reed, Jerry Ramos, Sarah Geltz, Mary-Cathryn Kolb, David Wescott, Kimberly Janson The Business Journals Leadership ...

Apanel of IT executives last week said there seems to be a common denominator for the successful rollout of knowledge management portals: Buy-in from senior management is often best achieved by ...

Enterprise customer service operations have evolved dramatically in the past decade. Support organizations now manage complex product ecosystems, global service teams, and interactions across multiple ...

This project will create a practical KM implementation manual that will help DOTs to address workforce challenges, gain efficiencies, and improve resilience to meet changing needs. An initial phase of ...