Travel Agent magazine held a forum on “Delivering Excellent Customer Service” at the St. Regis Bal Harbour in September. We invited cruise line and hotel executives, as well as travel advisors and top ...

The Federal Communications Commission (FCC) last month announced a review of the customer service offered by ISPs (internet service providers), stating that this was often so poor it made it hard for ...

Twenty-five years ago, there was less of a need for utility companies to act as strategic advisors to their customers. Energy was simpler then; there were fewer options for electric and gas usage, and ...

“Customer focus is part of who we are at NRG. It’s embedded in our DNA.” ~ NRG President & CEO Mauricio Gutierrez To provide this experience to our customers, employees across the organization set ...

Too many customer service excellence and customer-centricity culture initiatives end up feeling to employees like they've been arbitrarily imposed from on high, by the CEO and her hand-picked ...

All four unaccompanied housing units at Joint Base Anacostia-Bolling (JBAB) were recognized for high quality customer service in 2015. Each year, Commander, Navy Installations Command (CNIC) and the ...

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Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. It’s this simple: customers are willing to pay more for a ...

24/7 Wall St. Every company in the United States likes to promise an exceptional customer experience. Polls show that at least some corporations do an excellent job keeping their promise — these ...

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