The Housing Ombudsman has launched a consultation on its 2026-27 business plan that proposes increasing the membership fee for landlords as the service responds to rising demand for complaint ...
A housing association has been criticised by the Ombudsman for the “apathy” it displayed when investigating a complaint about the anti-social behaviour of one of its tenants. The allegations included ...
A Housing Ombudsman special investigation into Camden LBC has revealed a “severely flawed” complaint handling process which could discourage valid complaints from being acknowledged. The report ...