Just adding a chatbot on your website or mobile app will not reduce customer service calls. Sometimes as an analyst I must tell a customer service team that it is not surprising that their ...

Imagine having the power to create a sophisticated chatbot that can sift through mountains of data to deliver precise, context-rich responses—all without writing a single line of code. Well, it’s not ...

The chatbot marketplace is growing fast. As Satya Nadella, the CEO of Microsoft, said at Microsoft’s World Partner Conference earlier this month, “Pretty much everyone today who’s building ...

In the footrace to roll out AI within the workforce, companies are bound to slip up along the way. IBM has been open about its dedication to build, implement, and scale company-wide AI, and over the ...

The evolution and application of artificial intelligence (AI), particularly in the realm of chatbots, has seen a significant transformation over the years. This transformation has been largely driven ...

Estimates place the number of contact center agents in the United States at roughly 1.8 million, and the industry’s turnover rate averages between 30 percent and 45 percent. Those statistics are ...