A passenger was legally entitled to a 75 percent refund after an Iberia downgrade. So why did the airline offer just a small fraction of the miles he was owed? This case breaks down how to use EC 261, ...
Q: My husband and I were downgraded from premium economy to economy on an Iberia flight from Chicago to Madrid. We booked with Avios miles and paid $543 in taxes. Under EC 261, the European airline ...
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