The evidence that empathy can generate real business results is there—so why do so many leaders choose to ignore it?

The modern world runs on data. Every click, purchase, diagnosis, and interaction feeds massive systems that shape our reality. Yet beneath the polished surface of data-driven decision making lurks a ...

We all know the person: the leader who says “yes” to every request, the colleague who’d rather take a work-from-home day than deal with office drama, the manager who spends so much time trying to make ...

Learn about the differences between empathy and sympathy. This article also looks at some frequently asked questions.

Empathy is essential for satisfying relationships. Understanding the different types of empathy, building our empathy, and learning to relate to others can help us identify toxic dynamics, be ...

Leadership, like HVAC, is about balance, flow, and connection. Just as heating, ventilation, and air conditioning systems regulate the comfort and safety of a building, empathy regulates the flow of ...

Two years ago, I wrote "Artificial Empathy: A Human Construct Borrowed by AI." Back then, the idea that a machine could convincingly simulate compassion felt speculative. Today, we might call it ...