ServiceNow boasts its AI bot is resolving 90% of its own help desk tickets

When it gets stuck, the bot will escalate rather than hallucinate ServiceNow claims it has created an AI agent that is currently solving 90 percent of the inbound IT tickets to the company's own ...

1Kosmos Brings Step-Up Identity Verification to ServiceNow for Help Desk Recovery and Sensitive Change Requests

Kosmos, a leader in unifying identity proofing and passwordless authentication, today announced 1Kosmos high-assurance ...
CIO

ServiceNow plans automation of L1 Service Desk roles, promises more AI ‘specialists’ to come

ServiceNow has released a new AI tool to help human workers, and is readying their replacement, the Autonomous Workforce, for later this year. ServiceNow plans to unleash the first member of its ...
Intelligent CIO

ServiceNow launches Autonomous Workforce and adds Moveworks to its AI Platform

ServiceNow has launched a new enterprise AI capability designed to execute work end-to-end and move organisations beyond ...
Longview News-Journal

CSK to Modernize IT Service Desk With 3CLogic for ServiceNow

AI-powered contact center solution for ServiceNow ITSM selected to enhance IT service experience for Florida's largest civil defense law firm, Cole, Scott, and Kissane. With 13 offices, 580 attorneys, ...
diginomica

ServiceNow's Paul Fipps on enterprise AI - ‘The LLM reasons, but it’s the platform that executes’

ServiceNow president Paul Fipps makes the case that the company's deterministic execution layer, workflow heritage, and ...
Kaleido Scope

ServiceNow dashboards can help drive data-driven decisions

A change in UAB IT’s ticketing system, ServiceNow, is designed to help internal users make better data-driven decisions. The ServiceNow platform, which underlies UAB’s IT Service Portal, helps manage ...