At Opentalk, Talkdesk's customer and partner conference hosted in San Francisco this week, I sat down with CEO Tiago Paiva for a wide-ranging interview, discussing topics including the company's ...

SAN FRANCISCO--(BUSINESS WIRE)--An overwhelming 91% of consumers consider customer service when deciding whether to stay with their current healthcare insurance plan or switch providers, according to ...

International expansion, industry-first customer experience product innovation, global partner momentum, experienced executive team and corporate rebrand lead Talkdesk into its next phase of growth ...

Before COVID-19, healthcare worker burnout had reached crisis levels, research from the National Academies of Medicine shows. More than 330,000 U.S. healthcare professionals left the industry in 2021, ...

(Bloomberg) -- Most people dread calling customer service. The endless wait times, tedium of repeating your information multiple times and the dead-end solutions have long been a national punchline.

Talkdesk, a provider of cloud-based contact center software, announced $230 million in new Series D funding that more than triples the company’s valuation to $10 billion, Talkdesk founder CEO Tiago ...

The MarketWatch News Department was not involved in the creation of this content. PALO ALTO, Calif. and ORLANDO, Fla., Oct. 21, 2025 (GLOBE NEWSWIRE) -- Talkdesk(R), Inc. today announced a significant ...

PALO ALTO, Calif. and BENGALURU, India, Oct. 08, 2025 (GLOBE NEWSWIRE) -- Talkdesk®, Inc. has opened a new office in India, formalizing its presence in the region and establishing a key innovation hub ...

Talkdesk, the provider of cloud-based contact center software, has raised $100 million in new funding from Viking Global Investors, a Connecticut-based hedge fund, and existing investor DFJ. The round ...

The phrase “call center” hasn’t always brought to mind innovation or excitement. In fact, call centers have historically been hated on, by employees and customers alike. The one-size-fits-all scripts ...