Amazon is developing 911 call centers operated by AI across the country. NBC News’ Gadi Schwartz tours an emergency call center to see how the technology works and how it will help operators.

According to a news release, as part of the package to reopen the government, N.C. Congressman Chuck Edwards included $1.5 ...

People in need of police, fire and medical attention can now share live video of their situations with dispatchers and first ...

Plans to build a new 911 call center in Ouachita Parish are on hold as police jury leaders weigh costs and wait for more law ...

Within five years, all 215 emergency dispatch centers across Ohio will upgrade to Next Generation 911, including 15 more counties this year. This is good news for anyone using a cell phone to call for ...

AI is helping emergency call takers and dispatchers in Utah save time by taking on some of the incoming burdens of the job — and doing so amid ongoing nationwide problems hiring and retaining 911 ...

More Twin Cities area metro counties are embedding social workers into 911 call centers to field calls from those struggling with problems like mental health, homelessness and substance use.

Roswell approved a $4.69 million construction contract for a new 911 call center. The facility on Alpharetta Highway will replace the existing Hill Street location. Construction is expected to be ...

OKLAHOMA COUNTY, Okla. (KFOR) — It’s a big win for emergency response in Oklahoma County as its new 911 Call Center officially opened up Thursday afternoon with a ribbon-cutting. The new Oklahoma ...

The Siloam Springs Police Department plans to use its financial reserves -- which currently sit around $2 million -- to operate its 911 call center after county funding for the center ceases Jan. 1.