Quantitative and qualitative data on self-expressed safety needs from 787 housing residents were transformed into an intervention design, using the quality function deployment (QFD) technique and ...

The model clarifies the distinction between product class (performance) and conformance quality, identifies the sources of quality improvement, and provides an economic framework relating issues like ...

Tools and techniques to be studied include Total Quality Management (TQM), statistical process control, process capability studies, six sigma quality, design efficiency ratings, design for cost, ...