Data dashboards become powerful when they tell a story — aligning metrics to customer journeys and guiding smarter business decisions.

For marketers, the lesson is clear: move from campaigns as endpoints to content as infrastructure. A one-off stunt, like a ...

Katrina Fine explains how Hyatt balances global consistency with local flair to create memorable guest experiences.

Fragmented journeys. AI, search, and social mean brand interactions happen across scattered entry points outside your control ...

NEA and Salesforce Ventures lead round to help enterprise marketers gain visibility and influence over brand performance across the AI internet NEW YORK, Aug. 20, 2025 /PRNewswire/ -- Bluefish, the ...

Consumer rage, complaint behavior and AI adoption look very different in the U.S. and Japan—offering sharp lessons for CX ...

The ACE Rule transforms every employee into a chief of experience—turning data into empathetic, real-time customer action.

Schema.org markup is a standardized way to label your content so web crawlers can accurately understand and interpret it. In ...

Most CMOs see CX as vital, but few achieve it; success requires richer customer insights, journey-driven design and a culture ...

Crownpeak’s FirstSpirit expands its digital quality management capabilities with new open-source modules for Drupal and ...

Contact centers live at the intersection of change and pressure. That’s why leaders need more than quick fixes; they need ...

Heritage brands in India are blending AI, AR and immersive tech to connect with modern consumers, deepen loyalty and keep their legacy alive.