It's only natural banks are going to make some mistakes given the number of transactions they handle on a daily basis. However, Citigroup narrowly avoided
One of America’s biggest banks accidentally transferred more than $80 trillion (£64 trillion) to a customer’s account after a “fat finger” input error by an employee...
Charlotte-based Bank of America, tied again this year with Chase Bank at the top of the national banks category. But both banks slipped 1% in customer satisfaction with a new score of 80 compared to the prior year. Bank of America Bank has 3,700 financial centers and 15,000 ATMs in the U.S., according to the company.