Scammers are exploiting airline travelers by creating fake customer service numbers that appear prominently in online search ...

SmartCustomer reports that poor AI in travel companies leads to misinformation, customer frustration, and unexpected charges, ...

Charter Communications confirms cybersecurity incident after ShinyHunters ransomware group claims it stole millions of ...

The move will allow HMRC staff to gain access to tools and real-time information to handle queries more effectively.

The Kansas City Board of Public Utilities (BPU) is warning customers to remain vigilant from being scammed by scam callers ...

Over the years, Delta Air Lines has emerged as one of the best and most consistent airlines in terms of customer satisfaction ...

An advisory Friday instructs lenders to help detect activity connected to the employment of immigrants lacking permanent ...

Avaya, a global leader in enterprise software solutions, and avatarin Inc., a Tokyo-based AI and robotics company spun out of ANA HOLDINGS INC., today outlined the next phase of their collaboration: ...

Engagement from a global financial services brand demonstrates the applicability of SalesCloser’s conversational AI platform ...

Another fee lands in Dallas: Some water customers now pay a 3.15% surcharge just to pay their monthly bill.

Live Online Finals Competition Will Determine Winners on June 16th, with the Awards Ceremony on July 14th AGOURA HILLS, ...

Today’s consumers expect personalized service and an excellent customer experience when purchasing products and services and interacting with brands. To foster customer loyalty, satisfaction and ...