The debate over the dominance of email versus chat-based collaboration platforms in professional settings continues to grow as businesses seek secure, efficient, and user-friendly communication tools.

Bon Adamson is a writer with a passion for technology and help desk experience, with a particular interest in Apple's product ecosystem. Bon has been writing for the majority of his life. He is ...

Google had announced last July that its plans to integrate core tools like chat, email, files, tasks and video to make them function in sync with each other. Now, it looks like their new "home for ...

Microsoft introduces a feature in Teams that allows users to start chats with external parties via email address. It is initially intended for smaller companies.

Asynchronous chat apps like Slack have done their best to kill email, but maybe the key to chat replacing email is just making email look like chat? That’s the idea of Spike, a productivity startup ...

We list the best help desk software, to make it simple and easy to manage a single platform for answering queries from staff and/or customers. Whether your support team is working internally or in a ...

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Facebook has finally unveiled their new messaging service, called Facebook Messages, and as we thought, Facebook will be offering users their own @facebook.com email address. The Facebook Messages ...