Southwest Airlines needs to do some major damage control to "win back" the hearts of formerly loyal passengers who feel ...

After decades of offering its signature open seating and two-bags-fly-free policies, Southwest Airlines angered longtime travelers and cast doubt on its ability to stand out from other airlines when ...

Kenny Slack was flying home to Texas in the early hours of March 11 when he says a ticket agent told him he might need to buy ...

According to the traveler, flight attendants reportedly warned passengers not to stash items in the front seat pockets and ...

Stars, they're just like us! Brenda Song says that she and fiancé Macaulay Culkin faced a common airplane annoyance recently, ...

Kenny Slack was flying home to Texas in the early hours of March 11 when he says a ticket agent told him he might need to buy ...

The board-by-group method isn't the most efficient way for passengers to get on a plane, but it does earn the airlines some ...

Airlines were expected to make a record $157 billion ancillary revenue in 2025, as legacy and low-cost carriers charge extra ...

Set an alarm for check-in. Hope for an early boarding group. Mentally calculate how far back you’ll be if you get stuck in group B or C. As you board your flight, pretend you’re not irritated at the ...

A traveler recounts an airport confrontation that left a passenger in tears and raised questions about airline boarding rules.

Southwest Airlines is adjusting its new boarding process after passenger complaints about overhead bin space. The airline is installing larger overhead bins on its aircraft to increase carry-on ...