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The agency’s lawsuit cited tens of thousands of LA Fitness customers who reported it was “exceedingly difficult” to cancel memberships and were charged unwanted fees.

The Federal Trade Commission (FTC) filed a lawsuit against the operators of LA Fitness on Wednesday, alleging the popular gym chain makes the process of canceling memberships too difficult for ...

CHARLOTTE — The Federal Trade Commission is accusing LA Fitness of making it hard for customers to end memberships. The ...

Complaints describe members being required to show up in person, send certified mail, or track down unavailable managers.