Discover how Salesforce's groundbreaking AI model, Koa, enhances CRM reasoning, enabling smarter decision-making and ...

If you take care of your employees, they will take care of your customers, and profits will follow. This is a phrase often ...

Restaurants spent years teaching us to talk to screens. Their next competitive advantage may be getting a person to look up.

As digital financial services reset expectations around convenience, transparency and self-service, tax advisory is entering ...

Syrenis CEO Adam Binks says customer permission is tied to a specific purpose, so data collected for one use may not ...

Payers are deploying AI to reject claims. Providers are coaching doctors to write records the bots will accept. Meanwhile, ...

Beijing, China, September 23rd, 2026, TechnologyWire Compact footprint, full-scale capability—China’s lightweight agentic ...

Hippo is handling more claims internally, using technology to expand capacity and giving adjusters more time for complex decisions and substantive customer conversations ...

As Hippo Holdings Inc. (NYSE: HIPO) expands its homeowners business nationally, it is scaling its claims operations through a combination of AI and automation supported by human expertise. This ...

Data: FactSet; Chart: Axios/Matt Phillips Companies that stand to profit revenues linked to the kind of auto-renewals that benefit from customer inattention and inertia have slumped since the ...

This week’s CX analytics round-up examines AI-driven intelligence, data governance, observability and the transition to real-time decisions.

Haidilao has engaged AI-first cloud communications platform Infobip to more than double key engagement metrics across its vast loyalty scheme. The hot pot chain has grown from a single restaurant into ...