Chatbots make your business appear to be just one of many. They can never really be a replacement for truly great customer ...

The brands that thrive in today’s volatile markets will be the ones that treat performance not just as a box to check, but as ...

With the right connectivity between enterprise resources and the right foundations, agents become the abstraction and control ...

As loyalty wanes under generational shifts and economic strain, customisation isn’t only a differentiator, but essential for ...

Taking a break — a real one — is not about checking out. It’s about stepping back so you can see further. It’s a move made ...

With the cyber-security sector already reaping the benefits of established practices and partnerships geared towards ...

Dutch technology investor Prosus on Monday reported full-year core headline earnings of $7.4 billion, up 47% year-on-year and ...

Organisations must find the balance between harnessing AI’s capabilities and ensuring ethical use of customer data ...

For business to be a force for good, future leaders must be equipped with the mindset, skills, and courage to lead ...

As a career mentor, one of the biggest issues I see every day is that capable individuals, who would be a great asset to ...

SoftBank Group founder Masayoshi Son is envisaging setting up a $1 trillion industrial complex in Arizona that will build ...

Energy majors are pouring money into gas exploration and production in Malaysia and Indonesia to meet rising power demand ...